Customer Service Coordinator

Insight Select
Customer Service Coordinator / Luxury Property Developer / 40,000 / NE London

We are seeking a proactive and dedicated Customer Service Coordinator to join our team, ensuring exceptional service and smooth communication with our customers from the handover to the end of the 2-year warranty period. As part of a dynamic customer service team, you will play a key role in delivering high-quality experiences and managing customer relationships effectively.

Key Responsibilities:

• Handle customer communication post-completion, maintaining strong relationships with purchasers, tenants, agents, and housing associations.
• Co-ordinate works and manage defects raised during the warranty period, ensuring timely resolutions and updates.
• Arrange and coordinate 1-year and 7-month inspections for housing associations and customers.
• Address customer queries within and outside of the warranty period, providing clear and efficient solutions.
• Keep customers updated on completed works, perform follow-up calls, and produce weekly key customer reports.
• Chase contractors for updates on outstanding defects to ensure prompt action.
• Perform various administrative duties including invoicing, managing requisition orders, and ensuring accurate internal communication.
• Assist the Customer Relations Manager and work with various departments to maintain a positive and efficient work environment.

Required Experience & Skills:

• Minimum 2 years of customer service experience in a similar property/luxury position would be ideal.
• Must be adept at managing your time, prioritizing tasks, and staying organized.
• Strong verbal and written communication abilities, with an ability to convey information clearly and accurately.
• Competent in Microsoft Excel, PowerPoint, and Word.
• Ability to identify issues and provide practical solutions.
• Ability to stay composed and focused in high-pressure situations.

Customer Service Coordinator / Luxury Property Developer / 40,000 / NE London