Customer Service Advisor- Hybrid

Dartford, London
Office Angels

Customer Service Advisor

Dartford

8:45am-5pm Monday to Friday

Hybrid- Tues and Thurs from home

6-8 month Contract

26,000 full time equivalent salary

Interviews to be held W/C 17th June with an immediate start

Our client, a prestigious automotive company, is seeking a Customer Service Advisor to join their team for a contract to start ASAP. As the go-to person for customer interactions, you will play a crucial role in delivering exceptional customer experiences and supporting the brand’s premium strategy.

Responsibilities:

• Serve as the first point of contact for customers, handling enquiries, complaints, and general enquiries with professionalism and expert knowledge.
• Resolve customer concerns efficiently, aiming for first-time resolution and ensuring customer satisfaction.
• Manage customer data and cases through the CRM platform, ensuring accurate and timely updates.
• Proactively identify potential customer concerns and take proactive steps to address them before contact is made.
• Place outbound marketing calls to convert enquiries into test-drive leads, utilising various channels such as live chat and online platforms.
• Uphold GDPR compliance and ensure the highest regard for customer data privacy
• Collaborate with the dealer network to resolve complex customer issues and provide support for vehicle repairs

Requirements:

• Immediately available
• Excellent communication skills in written and verbal form.
• Strong problem-solving and decision-making abilities.
• Ability to work within targeted service level agreements (SLAs).
• Experience in customer service, preferably in the automotive industry.
• Familiarity with CRM systems and data management

Why join our client’s team?

• Be part of a team that is dedicated to delivering exceptional customer experiences.
• Collaborate with a supportive and dynamic team to resolve customer concerns and build strong relationships with the dealer network.
• Access to ongoing training and development opportunities to enhance your customer service skills.
• Competitive salary and benefits package offered.

If you are passionate about providing premium customer service and looking for a rewarding career in the automotive industry, apply now! Don’t miss this opportunity to make a difference and be the driving force behind customer satisfaction.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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