Customer Service Advisor Full Time

Maidstone, KEN, GB

Permanent

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Warranty & Customer Service Advisor

Location: Ascot House, Maidstone / WFH

Reporting to: Customer Services Manager

Working hours: Monday – Friday 9am-5:30pm & 2x Saturday per month 10am – 4pm

Watchfinder is one of the world’s leading pre-owned watch retailers, catering to the needs of over 14.5million customers every year both online and in store. Watchinder continues to innovate and redefine the pre-owned watch market, developing new and exciting ways for customers to buy, sell and interact with pre-owned watches from over fifty different brands. With recent international expansion, demonstrating the rapid growth at Watchfinder this is an extremely exciting opportunity for somebody that is ambitious and motivated to develop a career within a world leading organisation.

As the Warranty & Customer Service Advisor you will be at the forefront of the business, playing an integral part in the overall customer satisfaction and experience at Watchfinder. Working as part of a busy team you will deal with customer queries both over the phone and via email, you will also be responsible for liaising with customers regarding warranty claims ensuring that an outstanding service is provided at all times.

Day to Day…

You will deal with customer queries both over the phone and via email
Liaise with customers regarding warranty claims, keeping the customer up to date throughout the whole process
Booking warranty appointments
Liaise with relevant departments making sure that warranty claims are being handled in a timely and efficient manner
Communicate any issues that may arise to the customer, ensuring that there is a positive resolution
Putting together and providing quotations
Dealing with customer complaints in a professional manner
General administration, keeping customer records accurate and up to date

About you…

An interest or passion for watches would be ideal however not essential
Strong customer service background
Experience in dealing with complaints
Competent using Microsoft packages, Outlook, Word and Excel
Excellent communication skills
A positive and friendly team player that enjoys working as part of a team
Ambitious and driven

Your Journey With us

1st Stage – Initial Screening with the Watchfinder Talent Team

2nd Stage – Video Interview with the Hiring Manager and Talent Team

3rd Stage – Final Stage interview with the Hiring Manager and HR Manager