Fixed Term Contract – 6 months
We are Golding – thank you for looking!
We are excited to be setting out the next chapter for Golding. We have grown significantly over the past few years, building quality homes and investing in our local communities. Our ambition is to be the landlord of choice in Maidstone and mid Kent therefore we recognise that we need to continue to focus and strengthen our foundations to ensure our buildings are safe and we provide an excellent customer experience.
Following the launch of our new Corporate Plan and Operations Service Strategy, now is an exciting time to be joining Golding Homes. You will be part of a newly structured Customers team in our Operations directorate and play a key role in shaping our future.
What you’ll be doing
As a Customer Service Advisor, you will be delivering an excellent customer experience by taking ownership of customer queries at first point of contact via a multi-channel contact stream including calls, email, post, web chat and social media. We are keen to ensure our customers receive an outstanding customer service from Golding Homes and our Customer Services Team are the first point of contact for most incoming enquiries, ranging from tenancy and rent queries, moving in and out of a home and other ad hoc support.
More about you. What can you bring?
We are looking for an individual who has experience working in a busy Customer Service role. You will aim to provide outstanding customer service by ensuring you deal customer queries through to the end solution. You will take pride in providing an excellent service to our customers and have excellent communication and influencing skills. Experience working in social housing is desirable.
This role is full time and fixed term for six months.
When and where you’ll be doing it
You will enjoy a 37 hour working week and earn an annual salary of circa £25,000.
Golding Homes’ head office is in central Maidstone where you will be based in our new modern and bright office space which offers creative, collaborative and flexible ways of working. (Due to the government’s response to Covid-19, colleagues traditionally based in the office are working from home)
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
Closing Date: Tuesday 3 November 2020 at Midnight
Interviews: To be confirmed
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