Customer Service Administrator
Salary – £22,277 annum
40 hours per week
Wheelchair Service Centre Ashford, TN23 6LL
Purpose of Job
To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may include .
Main duties and responsibilities
Raising orders responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.
Scheduling of orders Responsible for making contact with service users and agreeing a convenient delivery/collection/repair date within the company KPIs.
Engineers daily schedule– Responsible for ensuring engineers are booked daily to capacity.
Communication Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.
Administration– Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.
Clinical bookings Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs.
General You will be assigned to specific areas or tasks associated with Customer Service, but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence.
Undertake the job inline with company competencies as follows
This Job description shall not limit your role, you will be also asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.
Key Performance Indicators