Customer Experience Manager

City Of Westminster, London
Get Recruited (UK) Ltd

CUSTOMER EXPERIENCE MANAGER
WESTMINSTER
UPTO 55,000 + GREAT CULTURE + BENEFITS

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.

This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant

THE ROLE:

• Manage project mobilisation, purchaser communications, completions, handovers and home demonstrations, snags and defects, and contractor management throughout the defects liability period which includes reporting and administration.
• Working closely with purchasers or other agents providing the best level of customer experience.
• Build and maintain relationships with potential buyers, providing excellent customer service throughout the process.
• Conduct home demonstrations highlighting the features and benefits of each property, ensure the smooth running of apartment completion process and handover to purchasers.
• Manage one or more projects at a time.
• Lead weekly meetings to discuss defects and general performance.

THE PERSON:

• Experience within a Customer Experience, Senior Customer Experience, Customer Relationship Manager, Customer Care Manager or a similar role.
• Must be able to work well in a fast paced environment.
• New Build Residential experience is required.
• Snag and Defect management is required.
• Excellent communication skills, both written and verbal.
• Self-motivated and results-oriented.
• Ability to work independently and as part of a team.

Get Recruited is acting as an Employment Agency in relation to this vacancy.