Customer Experience Administrator

Tunbridge Wells, Kent
Vermelo RPO

The leading global provider of AI video telematics and connected fleet data is looking for a Customer Experience Administrator to provide comprehensive support to ensure the best possible customer experience.

You will be working with the Customer Experience Team to support the Account Managers, setting them up for success and taking a proactive approach to customer care.

Key Responsibilities:

• First point of call for visitors & phone calls and emails – ensuring customer service is first class
• Answering telephone enquiries and triaging to the correct department.
• Answering customer queries via a shared inbox
• Sales order processing
• General customer care
• Supporting the Sales Managers with Subscription Renewals

Experience and Skills required ;

Positive & enthusiastic attitude

Strong communicator both written and verbally

Administration experience

Perks of the Role;

• Fantastic starting salary paying £25,000-£28,000 Experience-dependent
• Monday-Friday only 9 am- 5 pm
• Amazing team environment
• Free parking on site
• 22 days of holiday plus Bank Holidays
• Private Health Insurance (including mental health and wellbeing support)
• Pension

Please apply with your CV today as interviews are taking place over the next 2 weeks!