Construction Administration Coordinator

Cheltenham, Gloucestershire
Ivy Resource Group

Our client is a leading construction company with a strong reputation for delivering quality projects on time and within budget. As they continue to grow, they are seeking an organized and proactive After-Sales, Snagging & Administration Coordinator to join our dynamic team.

Role Overview:
As the After-Sales, Snagging & Administration Coordinator, you will play a crucial role in ensuring that all after-sales and snagging activities are managed efficiently and to a high standard. You will be responsible for coordinating snagging lists, handling customer queries, and overseeing the administration of after-sales processes to ensure a smooth handover and satisfaction for our clients. This is an exciting opportunity to be part of a high-performing team in a fast-paced environment.

Key Responsibilities:

• Coordinate and manage snagging lists for completed projects.
• Liaise with clients, contractors, and internal teams to address and resolve snagging issues.
• Oversee after-sales activities to ensure timely completion of any outstanding works.
• Maintain accurate records and ensure all necessary documentation is in place for post-project follow-up.
• Handle client queries and ensure excellent customer service throughout the after-sales process.
• Assist with invoicing, contract administration, and any necessary paperwork.
• Support project managers with administrative tasks as required.
• Ensure compliance with health and safety regulations during snagging and after-sales processes.

Key Skills & Experience:

• Experience in the construction industry, with a focus on after-sales or snagging.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work to tight deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and problem-solving ability.
• A proactive approach to managing customer expectations and resolving issues.

Desirable Qualifications:

• Knowledge of construction processes and terminology.
• Familiarity with project management software or databases.
• A background in customer service or administration within construction is advantageous.

Why Join Us?

• Competitive salary of 30,000 – 35,000 per year.
• Opportunity to work in a growing and reputable company.
• A collaborative and supportive team environment.
• Clear pathways for career progression and development.

If you’re a highly organized, detail-oriented individual with a passion for customer service and construction, we’d love to hear from you! Apply today to join our team and make a real impact on our projects and client satisfaction.

How to apply:

Submit your CV

Call / Text / Whatsapp Robbie on (phone number removed) for a confidential conversation.

Ivy Resource Group are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

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