Care Coordinator

Hatfield, Hertfordshire
Hartwig Care Ltd
Job Description

Job Title: Care Coordinator

Company: Hartwig Care

Annual Salary: £24,000.00 – £25,000.00 per year

Working Hours: Monday- Friday 9am- 5:30 pm (40 hours per week)

Accountability: Registered Manager

Location: WelTech Business Centre, Welwyn Garden City AL7 2AA

Liaison: Communicate with clients, clients’ representatives, care workers, Care Managers, and other professionals (e.g., Social Workers).

About Us:

Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalized care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence-all within the familiar and cherished surroundings of their homes.

Requirement: : We are currently looking for a Field Care Supervisor who can work in our office located in WelTech Business Centre, Welwyn Garden City AL7 2AA.

Employee Benefits:

• Employee Assistance Program – 24/7 counselling and online wellbeing resources.
• Wellness platform – Everything you need to reach your Health and Fitness goals.
• Newsfeed and Recognition – A great place to boost company culture and celebrate great work.
• Perks and Savings – Opportunity for saving money on daily essentials and key life events.
• 20 days of paid holiday, plus bank holidays.
• Free DBS Check.
• Ongoing training and development.

Main Responsibilities:

• Ensure care worker visits to clients reflect the continuity and flexibility Hartwig Care promises.
• Ensure visits occur on time and with the appropriate care workers tailored to clients’ needs.
• Update all care workers with necessary information regarding client visits and company policies.
• Receive information/reports from care workers verbally and in writing within set timelines.
• Coordinate care worker review bookings and team meetings, ensuring they happen as
• Cross-reference actual bookings against planned bookings for accuracy.
• Aid in improving service monitoring and client safety.
• Assist Care Managers in communicating with care workers regarding daily visits and meetings.
• Answer phone calls and text messages, take messages, and redirect calls within the telephone system.
• Care worker issues regarding clients – Client schedule.
• Care worker’s own issues – Care Worker schedule.
• Any complaints, concerns, or compliments – handover notes/email/quick notes
• Issues needing follow-up – forward to relevant people via email, handover notes, and quick notes.
• Confirm all rotas have been received and hours accepted.
• Send the weekly rota to all clients by post.
• Handle day-to-day allocations of visits.
• Ensure clients are informed of changes to their weekly rota.
• Ensure HCR holds carers’ right preferred availability.
• Assist in identifying when new care workers are needed.

Ideal candidate qualities include:

• Valid driver’s licence business insurance preferred.
• It is a fast- paced environment, the successful Care Coordinator will be interpersonally confident and a pro-active team player.
• Discretion and the ability to handle confidential matters and sensitively.
• Have the ability to thrive under pressure and good organisational and multitasking skills.
• Showcase a high level of attention to detail and be able to prioritise workload.
• Have excellent communication skills, previous experience and always professional and polite.
• Competence in Microsoft Office products: Excel, Word, Microsoft Outlook
• Proactive and ability to use initiatives during complex situations.
• Respect and reflect Hatwig Care’s values at all times, which underpin Hartwig Care’s mission to ‘provide care and support for our clients’ by:

1. Being people
2. Reflecting a ‘can do’
3. Striving for excellence in everything we do.
4. Having mutual respect for everyone we work with, work for and support through our services.

How to Apply:

If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to and .

If you are an experienced Care Coordinator looking for a change or new role, hit the apply button for your application to be considered.

Join our team and contribute to providing high-quality care to our clients!