Aftercare Coordinator

City, Leeds
GMI Construction Group PLC

The Role

We require a meticulous, detail-oriented Aftercare Coordinator to join our Aftercare team. This individual can be based in any of our regional offices, Leeds, Manchester, Birimingham, Stockton-on-Tees. You will be collaborating with all stakeholders including external clients, end users, consultants, and contractors also with internal teams in Aftercare and Operations.

What you will be doing:

• Ensuring that the Aftercare department fully implements and complies with company policies and procedures.
• Monitoring and tracking defects periods for projects and assist in co-ordinating defects response at end of rectification periods.
• Ensuring defects notifications are addressed within timescales specified in project contractual documentation.
• Managing and as far as possible minimise cost of defect rectification. In conjunction with Commercial department, ensure recovery of costs from relevant party wherever necessary.
• Identifying recurring defects and poorly performing subcontractors and escalate within the business for intervention if appropriate.
• Compiling information for preparation of management reports and dashboards relating to Aftercare performance.
• Conducting familiarisation and quality visit to project prior to completion and handover.
• In conjunction with Regional Aftercare Managers and delivery teams, identify and confirm if a notification is a genuine defect or a client related issue.
• Liaising and co-ordinating with out of hours service providers as required.

Who we are looking for:

• Previous experience of co-ordinating Aftercare in a construction environment.
• Good understanding of construction and related terminology, able to deal with defects on a wide range of building types across various sectors.
• Knowledge of common defects and issues which arise on completed projects.
• Able to deal with and interpret technical documentation.
• Willing to travel as and when required

Recruitment Agencies:

We do not accept unsolicited CVs from any source other than from the candidates themselves and we do not accept unsolicited communications from external recruiters. GMI Construction Group PLC has a Preferred Supplier List (PSL). Any agencies must have a current, signed agreement, to be invited to supply candidates for a specific vacancy with GMI before presenting an CVs.