Administrative Officer

Ashford, Kent
Hays Specialist Recruitment

Our Central Government client is looking for an Administrative Officer to join their team. The role of the AO will be to support the EO in providing an efficient Front Office service to drivers and key stakeholders across the BCP.

Main Duties:

• Checking-in drivers and ensuring that the driver questionnaire is completed as accurately as possible.
• Capturing Tacho times for each driver.
• Obtaining missing data through investigation and use of IT systems and key stakeholders.
• Conducting contingency document checks.
• Greet and assist visitors, ensuring a positive and professional first impression at the BCP.
• Manage the front desk, handling enquiries, and directing individuals to the appropriate departments.
• Coordinate administrative tasks related to Border Control Post (BCP) activities, ensuring compliance with regulatory requirements.
• Manage schedules for inspections, consulting with BCP teams and relevant authorities.
• Function as the primary interface between drivers and onsite operations.
• Allocate appropriate sheds and bays to incoming drivers.
• Oversee the post-inspection process to ensure compliance
• Ensure all relevant information is accurately recorded and cleared down from systems.
• Ensure a systematic clearing of all data and systems post-inspection.

Skills Required:

• Ability to work effectively with high performance in a fast-paced environment
• High standards of interpersonal skills and ability to work as part of a multi-disciplinary team
• Previous experience in front of house and administrative roles.
• Familiarity with governmental or public sector administrative procedures
• Competent user of IT, specifically Microsoft suites of Software, MS Office etc.
• Ability to manage multiple priorities and respond flexibly to change and competing demands
• Experience of working in a customer facing operational environment
• Attention to detail when working at pace
• Excellent time management
• Ability to work in an agile way and problem solve

Contract Details:You will need to be locally based to ensure continual site presence during shifts.
This is a 24/7 operation, so shift patterns will be 4 on 4 off, including weekends and bank holidays.
Contracted hours will be 12.5 per day- 7am- 7:30pm.
£16.36 Basic Hourly Rate + Holiday Pay
Contract end date: 31st March 2026

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