Account Manager / Customer Service Executive

Edenbridge, Kent
Office Angels

Account Manager / Customer Executive

Location: Edenbridge

Salary: 28,000 – 30,000 per annum + annual bonus + excellent benefits package

Hours: Monday – Friday; 9-5.30pm

An exciting opportunity has arisen within our well-established and independent client based in Edenbridge.

They are looking for a dedicated and hardworking Customer Executive / Account Manager to join their friendly team at their Kent offices.

In this role, you will have the opportunity to manage new customer enquiries within the Print division and assist the department manager in handling current customer accounts. You will have excellent customer service skills, be able to drive sales, manage and grow existing client accounts and provide support relevant administration support to the team inclduing processing orders.

The ideal candidate will possess natural customer service and personal skills, a professional attitude, and strong organisational abilities.

Our client values individuals who are passionate about learning within a fast-paced, constantly evolving industry. If you are hardworking, conscientious, and reliable, this could be an exciting career opportunity for you.

Key Responsibilities:

• Managing enquiries from various sources effectively and efficiently
• Estimating and providing quotations within quick turnaround times
• Driving sales and generating independent enquiries
• Managing the sales pipeline and inputting data into the internal CRM system
• Managing current/existing customer accounts and meeting their requirements
• Booking new customer orders and coordinating with external suppliers
• Understanding the Digital production process for effective job planning
• Coordinating deliveries and maintaining accurate records
• Maintaining the organisation and inventory of production materials and equipment
• Handling customer non-conformities and resolving issues effectively
• Requesting and managing product samples from the design team

Requirements:

• Sales / Account Management experience is essential
• FMCG and Manufacturing experience is preferred but not essential
• Strong attention to detail and excellent organisational skills
• Ambitious and eager to learn
• Enthusiastic with a “can do” attitude
• Strong communication and problem-solving abilities
• Proficiency in Microsoft Office applications, especially Excel
• Previous experience in Print & Packaging is preferred but not essential
• Ability to work efficiently under deadlines and manage time effectively
• Excellent customer service skills and the ability to multitask in a fast-paced environment

Benefits:

• Health Insurance
• 24 days of annual leave + Bank Holidays + Company profit related bonus paid annually
• Sick Pay Scheme
• Income protection
• Pension Scheme
• Death in Service Benefit

Want to Apply:

If you are looking for a challenging role in an exciting industry, within a supportive team, this position could be a perfect fit for you.

Please apply online with your most up to date CV – or send your CV in confidence to (url removed)

This role is being managed by Debbie Foster – Prinicpal Recruitment Consultant – Tunbridge Wells – Office Angels – (phone number removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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