1st Line Support

Kidlington, Oxfordshire
Manpower UK Ltd

Manpower are supporting our global client in the recruitment of an Operations IT Support candidate to work from their Kidlington site.

The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives.

You will support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organization’s IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion.

Responsibilities:

• Provide technology, data and process support for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate.
• Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing.
• Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region.
• Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s).
• You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.
• Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk.
• Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team.
• Drive continuous technical improvement of the IT Operations services and satisfaction scores.
• Deployment of IT Operations security measures
• Continually maintaining cyber awareness to ensure that good security practices are always followed.
• Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory)
• Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested.
• Deliver tasks and project work packages as needed.
• Provide Operational handover (documentation) for acceptance of all new technologies implemented.
• Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives.

Interested? Please forward your CV in the first instance.