Constant Recruitment Ltd
1st Line Support Helpdesk Analyst
£22k – £26k DOE
Do you have experience of working in a MSP?
Are you looking to advance your career in IT?
Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP?
Looking for a company to invest in your Training?
Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude.
As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30
This is a fun and rewarding environment where people are looked after and enabled to reach their full potential
Provide Remote/Onsite 1st Line support to clients relating to their core technologies – Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
First point of contact for support calls
Installation work of core technologies – Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
Achieve both personal and team Golden KPIs targets such as customer satisfaction
Working in order of SLA and priority of tickets
Great customer service skills
Positive and passionate about technology
Good problem solving skills
1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
25 days holiday
Your Birthday as a bonus annual leave day
Annual Staff Bonus
2 weeks of dedicated training days
Service Desk gamification rewards
Free onsite parking
Fully airconditioned offices
Onsite Games Room
Dress down Fridays
Unlimited free fruit and soft drinks.
Beans to cup coffee machine
Company paid quarterly social events
New client introduction bonus
New staff introduction bonus
Regular anonymous pulse surveys to help us help you
PerkBox discounts and offers
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.